Available Methods:
We currently use FedEx and Japan Post EMS as our shipping carriers.Depending on your country, only the methods available for your region will be displayed at checkout. You may select from those options at the time of purchase.

FedEx International Connect Plus
Main method, usually 3–7 days delivery. Longer during busy or holiday seasons. Doorstep delivery (For orders over $500, a signature is required). Track and arrange via the FedEx Mobile App
FedEx Tracking >>
(Depending on the situation, we may upgrade the shipping method to FedEx International Priority.)

Japan Post EMS
Typically 7–10 days delivery. Signature required. Handled by Japan Post in Japan and transferred to local postal services in your country (e.g., USPS, Australia Post, Canada Post).
EMS Tracking >>

Shipping Cost
Varies by country and product. Visible post-login, after adding items to cart and proceed to checkout.

Handling Time
Orders are usually shipped within 2–3 business days. May extend to 3–5 days during holidays or periods of high demand.

⚠️Customs Duties⚠️ (For more details, please refer to our Custom Duty Policy)
[USA (FedEx)] We ship on a DDP (Delivered Duty Paid) basis. Customs duties are charged at checkout and no additional duties are collected upon delivery. Please note that a FedEx Clearance Fee is included in the shipping cost.

[Other Countries] Shipments are DDU (Delivered Duty Unpaid). If customs duties are applied, you may need to pay FedEx (or your local postal service) at the time of delivery or afterward.

Restricted Countries
If shipping options do not appear at checkout for your country, it means we are currently unable to ship there.

Special Notes
[USA] No P.O. BOX addresses for FedEx.
[Italy / Mexico / Korea] Please include your tax code in the shipping address.

Remote Areas for FedEx
Additional charges apply for remote areas. Customers will be contacted via email for payment adjustments, change to EMS, or order cancellation. Remote area lists are updated monthly.

Returns
Returns are handled strictly in accordance with our Return/Refund Policy.

General Responsibility
Customs duties and import taxes are entirely the buyer’s responsibility. When you place an order, you agree to this Custom Duty Policy. These charges are determined and collected by your country’s customs authorities, and they are not revenue for our store.

Invoice Declaration
We always declare items at their full price and mark them as commercial shipments. We cannot under-value items or mark them as “gift” under any circumstances. Our store is officially registered as a business and must comply with international trade laws.

Customs Duties by Country/Region

[USA]
All shipments are handled by FedEx on a DDP (Delivered Duty Paid) basis. Customs duties are calculated at checkout and must be paid in advance. A FedEx Clearance Fee is also included in the shipping cost.Duties are calculated using Avalara's cross-border compliance system to ensure accuracy. These charges are assessed based on the country of origin, not the shipping country (Japan). Once payment is made at checkout, you are considered to have agreed to these charges.

Customs duties vary depending on the product classification and country of origin. While China-made items are around 20% and Japanese-made items are around 15%, the actual calculation is more complex and may differ depending on customs rules.To ensure accuracy, our store uses Avalara’s globally trusted cross-border compliance system to calculate duties. Please note that we cannot accept negotiations, disputes, or questions about the calculation results.

[Canada]
Customs may collect GST and, depending on the province, additional PST or HST.Shipments are handled on a DDU (Delivered Duty Unpaid) basis. Duties and taxes are not included at checkout and may be charged upon delivery or afterward by FedEx or local customs authorities.

[EU Countries]
Imports are generally subject to VAT and, in some cases, customs duties as determined by EU regulations. Shipments are sent on a DDU(Delivered Duty Unpaid) basis. Import VAT and customs duties are collected by your local customs office or courier service at the time of delivery or later billing.

[Australia]
Imports are generally subject to GST and may also include additional customs processing fees.Shipments are sent on a DDU(Delivered Duty Unpaid) basis, and GST/duties must be paid to customs or your courier when the parcel arrives.

[UK (United Kingdom)]
We do not support the UK VAT collection system for orders under GBP 135. Please place orders above GBP 135. Orders below this amount will be cancelled. For orders above GBP 135, shipments are sent DDU and any VAT or duties must be paid upon delivery.

[Other Countries]
For all other destinations, shipments are sent on a DDU(Delivered Duty Unpaid) basis. Customs duties and taxes, if any, will be determined and collected by your local customs office or courier service.

Disputes About Duties
USA (DDP :Delivered Duty Paid): Duties and fees displayed at checkout must be paid before shipment. By completing payment, you agree to these charges. We cannot accept any claims, disputes, or refund requests after checkout. If you do not agree, please refrain from completing payment.

Other Countries (Delivered Duty Unpaid): Any disagreement regarding duties or taxes must be resolved directly with your local customs office or courier. Our store cannot intervene in these processes.

Attention
Even in cases where returns or refunds are issued due to manufacturer faults or our error, any customs duties or taxes you paid at import will not be refunded by our store. The act of importation itself has already occurred. If you return the product, you may apply for a refund of duties directly with your customs office, but we cannot provide support in that process.If you are not willing to accept this risk, please refrain from placing an order. For details on returns and refunds, please see our Return/Refund Policy.

General Cancellations
Orders cannot generally be canceled once placed.If you contact us before your order has shipped, we may be able to cancel it.If shipping has already been arranged, cancellations and refunds will not be accepted.

Pre-Order Cancellations
If a pre-order is including in-stock items, cancellation is not possible.If the order contains pre-order items only and if you contact us before shipment, we may be able to accommodate.

Refund Processing
PayPal refunds are usually reflected immediately.Credit card refunds may take 5–10 business days to appear on your account after the refund is processed. Please understand that refunds are not instant.

Return/Refunds and Issues

[Customer-Initiated Returns]
Not accepted under any circumstances, even if you return at your own expense.

[Initial Defects (Manufacturer Responsibility)]
Must be reported within 7 days of delivery. Defects must be documented with photos or video showing both the issue and the order number with a visible timestamp. Replacement shipments are not available.
Refunds cover the product price and shipping costs, but customs duties are not refundable.

(If you wish to reclaim duties from customs directly, you may return the item at your own expense and file a claim with your local customs office. We cannot provide any support in this process.)

[Store Errors (Packing Mistakes, Wrong Item)]
Must be reported within 7 days of delivery.We will reship the correct item at our cost, including duties, if available.If a replacement is not possible, a refund will be issued.

[Carrier Returns / Lost Packages]
If the return is due to the customer (e.g., refusal, absence, incorrect address), no refunds will be issued, including duties.
If the return or loss is due to the carrier (e.g., misdelivery, confirmed lost package), we will process a refund including duties (for DDP shipments) or reship if stock is available, after the carrier’s official investigation.

[Customs Inspection / Shipping Damage]
We cannot provide compensation for products opened or damaged due to random customs inspections.For FedEx shipments, we cannot take responsibility for minor damage caused during international transit.

Important Notice
All cases are handled strictly in accordance with this policy. If a chargeback is filed despite our compliance with the policy, or if a chargeback is initiated without contacting us, you will be permanently barred from using our store. Please note that we will not accept chargebacks.

General Conditions

• Pre-orders are advance purchases for items that have not yet been released.
• Release dates are provided by manufacturers and may change without notice. We cannot guarantee exact release or shipping dates.

Payment Timing

• Payment for pre-order items is charged immediately at the time of purchase, not on the release or shipping date.

Pre-Order and In-Stock Items

• If you place an order that includes both pre-order and in-stock items, your order will not ship until the pre-order item is released.
• If you want in-stock items sooner, please purchase them in a separate order.

Multiple Pre-Orders

• If you purchase multiple pre-order items with different release dates in the same order, all items will be shipped together once the final pre-order item is released.
• If you would like items shipped separately as they become available, please place separate orders.

Cancellations

• Pre-orders are generally non-cancellable.
• If a pre-order is combined with in-stock items, cancellation is not possible.
• For pre-orders only, cancellation may be considered if you contact us before shipment has been arranged, but acceptance is not guaranteed.

Adding to a Pre-Order

• We do not accept additions to existing pre-orders after they have been placed.
• Combining shipments with other orders is not available for pre-orders.
• Please place a separate order for any additional items you wish to purchase.

Shipping Surcharges Due to Extraordinary Circumstances

• In the event of a sudden and significant increase in shipping costs caused by extraordinary circumstances — such as geopolitical conflicts, energy crises, or major disruptions to international logistics — we reserve the right to invoice an additional shipping surcharge at the time of shipment.
• If such a surcharge applies to your order, we will notify you before shipment. You will have the option to cancel your order if you do not wish to proceed with the additional charge.
• This applies to all pre-orders regardless of when they were placed.

Additional Terms for US Customers

• For shipments to the United States, customs duties are collected in advance at checkout (DDP – Delivered Duty Paid).
• If the duty rate changes between the time of your pre-order and the release date, we will adjust accordingly:Any excess will be refunded to you.Any shortfall will be invoiced before shipment.
• Customs duties are calculated based on the country of origin of the product. At the time of pre-order, the country of origin may be provisional, as manufacturers do not always disclose it in advance.
• If the actual country of origin differs at the time of release, duties will be recalculated, and any difference will be refunded or invoiced.

Important Notice

• Release dates, product availability, and final specifications are determined by the manufacturer and may change without notice.
• We cannot accept responsibility for delays or cancellations from the manufacturer.
• By placing a pre-order, you agree to the terms of this Pre-Order Policy as well as our other store policies.

To ensure fair and safe use of our store, the following actions are strictly prohibited:

1. ChargebacksInitiating a chargeback despite our compliance with stated policies.
2. Bulk Purchases of the Same ItemLarge-quantity purchases of the same product, regardless of resale intention.
3. Refusal to Pay Customs Duties / Refusal of DeliveryAny refusal to pay customs duties, or rejection of shipments at the time of delivery.
4. Abusive or Threatening BehaviorSending one-sided demands, threatening or harassing messages, or using offensive language (so-called “customer harassment”).

Additional Prohibited Behaviors

• Creating multiple accounts to bypass store restrictions.
• Fraudulent activity, including the use of stolen credit cards or false personal information.
• Repeated order cancellations or behavior that disrupts store operations.

Consequences
If any of the above are confirmed, we reserve the right to immediately and permanently ban the customer from our store without notice. From that point onward, the customer will no longer be entitled to any support or assistance from our store.

When you add items to your cart and proceed to checkout, the available shipping methods and fees will be displayed automatically. If a shipping option and fee are shown, we can ship to your country. If no shipping fee is displayed and checkout cannot be completed, we are currently unable to ship to that destination.

At JYWTMGC, every order is carefully packed by hand by our staff — we do not use automated fulfillment or logistics services.

Each order is packed in an appropriately sized cardboard box or bubble mailer, with PP bags and bubble wrap used to protect your items. Our experienced staff brings years of packing expertise to every order, ensuring professional and careful packaging without any special instructions needed.

We also make a point of using only appropriately sized boxes — never oversized packaging — and we do not use recycled or second-hand materials.

Collectors can shop with confidence knowing their items will arrive safely and in excellent condition.

Our store is intended for international purchases only and does not meet the legal requirements for domestic sales in Japan. For this reason, we cannot ship to any Japanese addresses, including hotels or guesthouses.

We are unable to combine separate orders into a single shipment (including pre-orders).

Due to increasingly strict import regulations and customs inspections in recent years, accuracy in customs documentation is more critical than ever. As processing combined shipments requires manual invoice creation, any errors could cause serious issues during customs clearance.If you wish to consolidate items into a single shipment, please cancel your existing order and place a new one containing all the items you would like.

All prices on our website are shown in USD(not AUD, CAD, or SGD). We cannot provide the exchange rate for your local currency. Please check the rate with your payment provider or bank and calculate accordingly. Thank you for your understanding.

Payment for pre-order items is chargedat the time you place your order, not on the release or shipping date.

• Pre-order + In-stock in the same order Your order will be shipped only after the pre-order item is released. If you would like to receive the in-stock item sooner, please place separate orders.
• Multiple pre-orders with different release dates All items in the order will be shipped together after the last pre-order item is released. If you want each item shipped as soon as it becomes available, please place them as separate orders.

Orders cannot generally be canceled once placed. If you contact us before your order has shipped, we may be able to cancel it, but once shipping has been arranged, cancellations and refunds are not possible.

• Pre-orders combined with in-stock items: Cannot be canceled.
• Pre-orders only: Generally not accepted, but we may be able to cancel if you contact us before shipment.

Refunds, when applicable, will be processed according to our Return/Refund Policy. Please note that PayPal refunds are usually immediate, while credit card refunds may take 5–10 business days to appear.

We are no longer able to combine orders or add items to an existing pre-order (including pre-orders) after it has been placed. If you wish to add items to an existing order, please cancel the existing order and place a new order containing all the items you would like. Please note that cancellations are subject to our standard cancellation policy.

You cannot change the shipping address yourself once an order has been placed. If you need to correct your address, please contact us with your order number and the correct address, and we will update it from our side if possible.
Please note:

• Updating your address in your account will only apply to future orders, not existing ones.
• If your order has already been shipped by the time we receive your request, we will not be able to make any changes.

For this reason, please double-check your shipping address before placing an order.

We are no longer able to combine orders after they have been placed. If you wish to consolidate items into a single shipment, please cancel your existing order and place a new order with all the items you would like together. Please note that cancellations are subject to our standard cancellation policy.

If you receive an item that is damaged or defective, please first review ourReturn/Refund Policyfor the required procedure. The policy explains how to report issues (including the need for photos or video with a visible timestamp and order number).
After reviewing the policy, please contact us through thecontact formwith yourorder number.All cases will be handled strictly in accordance with ourReturn/Refund Policy:

Our system automatically sends an order confirmation and a shipping notification to the email address you provided. If you don’t see them, please try the following steps:

1. Check your junk/spam folder. Automatic emails are sometimes filtered there.
2. Check if your email provider is blocking our messages. Some providers frequently block automated store emails.If you are using one of these services, please be aware that our emails may not reach you reliably. The most common are:yahoo.com (and other country-specific Yahoo addresses)hotmail.com / outlook.comLocal/domestic providers (e.g., web.de in Germany)
3. Use an alternative email address if possible. For the most reliable delivery, we recommend using Gmail or another international email service.
4. Check your order status in your account. Even if emails don’t arrive, you can log in to your account page to see your order history and tracking details.

As a general rule, all products sold at our store are brand new and unopened.

Some items may be unused but without original packaging, in which case they will be clearly marked as "Un-Used" in the product listing.

In the rare case that we offer pre-owned items, they will be clearly marked as "Used".

If no condition label is shown, you can shop with confidence — the item is brand new and unopened.

We’re sorry, but we cannot provide information about future restocks, as we don’t know when or what items will become available. We also cannot send individual restock notifications. Please check our store and follow our social media channels for the latest updates on restocks.

By subscribing to our newsletter, you will automatically be enrolled in the JYWTMGC Customer Loyalty Program.

Benefits include:

• Exclusive discount coupons sent a few times a year, based on your customer rank
• New arrival announcements, upcoming sales, and store news delivered approximately twice a month

Customer ranks are divided into three tiers: Royal > Rainbow > Friends

Please note that rank criteria are not disclosed. Your current rank will be noted in each newsletter we send — please refer to the email for your rank status. Ranks are not displayed on your account page, and we appreciate your understanding.

We are committed to expanding the benefits of this program going forward!

We are based in Sapporo, Hokkaido, Japan, and operate online only. Please note that we do not have a physical store for direct purchases. All operations and customer support follow Japan Standard Time (JST), so please be aware that replies may be delayed due to time differences.