Refund policy

General Cancellations

Orders cannot generally be canceled once placed. If you contact us before your order has shipped, we may be able to cancel it. If shipping has already been arranged, cancellations and refunds will not be accepted, except where required by applicable consumer-protection law.

Pre-Order Cancellations

If a pre-order is combined with in-stock items, cancellation is not possible, except where required by applicable consumer-protection law.If the order contains pre-order items only and if you contact us before shipment, we may be able to accommodate.

Refund Processing

PayPal refunds are usually reflected immediately. Credit card refunds may take 5–10 business days to appear on your account after the refund is processed. Please understand that refunds are not instant.

Returns / Refunds and Issues

Customer-Initiated Returns

Not accepted, except where required by applicable consumer-protection law.

Initial Defects (Manufacturer Responsibility)

Must be reported within 7 days of delivery. Defects must be documented with photos or video showing both the issue and the order number with a visible timestamp. Replacement shipments are not available.

Refunds cover the product price and shipping costs, but customs duties are not refundable.

If you wish to reclaim duties from customs directly, you may return the item at your own expense and file a claim with your local customs office. We cannot provide any support in this process.

Store Errors (Packing Mistakes, Wrong Item)

Must be reported within 7 days of delivery. We will reship the correct item at our cost, including duties, if available. If a replacement is not possible, a refund will be issued.

Carrier Returns / Lost Packages

If the return is due to the customer (e.g., refusal, absence, incorrect address), no refunds will be issued, including duties, except where the customer is exercising a statutory right of withdrawal.

If the return or loss is due to the carrier (e.g., misdelivery, confirmed lost package), we will process a refund including duties (for DDP shipments) or reship if stock is available, after the carrier's official investigation.

Customs Inspection / Shipping Damage

We cannot provide compensation for products opened or damaged due to random customs inspections. For FedEx shipments, we cannot take responsibility for minor damage caused during international transit.

Important Notice

All cases are handled strictly in accordance with this policy. If a chargeback is filed despite our compliance with the policy, or if a chargeback is initiated without contacting us, you will be permanently barred from using our store. Please note that we will not accept chargebacks.

EU/EEA Customers — Right of Withdrawal

If you are a consumer resident in the EU/EEA, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. This right overrides the "Customer-Initiated Returns" clause and the cancellation terms above.

- You bear the direct cost of returning the goods; we do not provide prepaid return labels.
- Refunds cover the price and the standard delivery cost we received from you.  Import duties and taxes you paid directly to your local customs authority are  not refundable by us; you may reclaim these from your own customs authority after returning the goods.
- We may reduce your refund for any loss in value caused by handling the goods beyond what is necessary to check their nature and function.

Full details and how to withdraw: